All products are padded as much as humanly possible to withstand any knocks or bashes from the couriers. However, we are working with glass and from time to time, albeit not very often sometimes glass can smash.
What can I do if my glass has smashed? Contact us right away, providing we are contacted within 5 working days we will re-issue your glass free of charge, if we are notified after this period the stencil used to create your glass would have been wiped and would incur costs of creating a new one.
If your order has turned up and you believe there to be a mistake, please contact us right away, if the mistake was made on our side we will issue replacements or refund you right away. Although, we take no responsibility if the mistake was made by yourself and the proofs were confirmed there isn’t much we can do about this.
If your order hasn’t arrived by the deadline, contact us right away we will contact the courier and find out exactly where your parcel is, as it may have been left in a safe place or delivered to your local post office and awaiting collection.